Exchange & Buyback Terms

This bill is an important document of ownership. The bill should be retained and presented for any future transactions, including Repair, Buyback, or Exchange.

The original lab certificate of Gemstones, Diamonds, and Polki Jewellery issued during invoicing must be retained and presented during exchange and resale.

Gold and Silver are soft metals and have a natural tendency to bend or break; the company does not guarantee against this and normal wear and tear. Additionally, dirt, cotton, and dust particle accumulation may lead to a minor reduction in weight during the exchange of the product.

Any article used will reduce in weight due to normal wear and tear compared to when it was bought. For any future transactions, the exact weight of the article on the day it is presented will be considered.

The weight of all types of Gemstones, Corals, Pearls, coloured stones, and cubic zircones bear no resale value. Consequently, their weights will be deducted when returning or exchanging articles.

Due to technical limitations, the net weight mentioned on the tax invoice may differ in Kundan, Polki, Uncut, Antique, Coral, Pearls, precious, and semi-precious stone jewellery by 15% to 20%. In Mangalsutras, it may differ by 0.250 to 1.500 grams depending on the number of black beads. The article will be purchased or exchanged only after removing these elements, which do not bear any resale value.

Exchange of unaltered ornaments can be done within 7 days of purchase, strictly between 12:00 noon and 5:00 PM on operational days.

Hallmarked Gold and Silver Ornaments will be purchased at 5% less than the prevailing selling price of gold/silver on the transaction day. KDM ornaments will be valued at 15% to 20% less on purity.

Real Diamonds are highly precious and can be exchanged or resold at 75% of the purchase value, subject to the inspection and condition of the jewellery.

Real Polki and Uncut Jewellery can be exchanged and returned at 70% of the purchase value if processed within 1 year of purchase, and at 60% or less after that period, depending on the condition of the jewellery.

The settings of diamonds are not guaranteed against loosening or falling. We take utmost care during the preparation and selling of diamonds; however, equal care should be exercised by customers while wearing them, especially finger rings and bangles.

Any repurchase transaction exceeding ₹9,999/- will be disbursed via A/c Payee Cheque only; no cash disbursements will be made under any circumstances.

When bills are presented for repurchase, the cheque will be issued exclusively in favour of the person whose name is registered on the original purchase bill.

The Company reserves the sole right to repurchase or decline repurchase of any article.

Repurchase and valuation rates are subject to updates and change without prior notice.

Any legal dispute or claim occurring will be settled subject to Mumbai Jurisdiction only.

For any suggestions, concerns, or complaints, feel free to connect with our team by email, phone call, or a personal visit to our showroom.